ANSWERS TO YOUR QUESTIONS

 

General Information

What is ONE 52?

ONE 52 is the home of designer furniture in the Middle East. With a flagship store in Dubai and a growing e-commerce presence, we have partnered with some of the most recognized, global design brands and made them more accessible in the region. ONE 52 is a trusted distributor for brands including USM, Vitra, Flos, Artek and Interstuhl.

Why should I choose ONE 52?

ONE 52 was born out of a love of design, and a value that is shared throughout our team. We work closely with our brand partners to deliver authentic, quality furniture, lighting and accessories, partnered with exceptional customer service and support. Our team’s experience, interest and talent allows them to help find the right design solution to meet your home or office needs.

Is it safe to shop with ONE 52?

We have gone to great lengths to ensure that our customers can shop with confidence. We have implemented high level security throughout the purchasing process to protect you and your data. We deal only in authentic products and are equipped with the documentation and credibility in the market to validate this claim.

Where can I find more information about your products?

Whether you require more information on a specific item, one of our stocked brands or would like to know more about One52 and the services we provide, our team are available to answer all your questions. Feel free to give us a call or email and we will assist you with your query.

Do you offer a furniture installation service?

Yes, you can add the installation service to your furniture order with us.

How do I differentiate between an item of designer furniture and a copy product?

It can be difficult to recognize an item of original designer furniture from a copy, particularly when purchasing online. Sellers of unauthentic furniture use intentionally misleading and confusing words like "reproduced", "replica" or "inspired by” in the title of the products. When you purchase a product from ONE 52, all our products come with the necessary documents required to confirm their authenticity.

What happens if I receive a damaged item?

If your item arrives damaged, a replacement will be provided as soon as possible. To request a replacement please use our contact form, call us on +971 4 227 5752 or email info@one52.ae.

Will I get the same product that I see online?

All photos are taken with the highest quality to reflect all the detail of each item. You may find a little difference in some of the products due to lighting or the nature of the manufacturing process.

 

Payment Information

What payment methods are accepted?

We accept all major credit/debit cards, bank transfer and checque payments. Please ask our sales associate for more details.

 

Orders and Returns

How do I place an order?

You can place your order oline or by contacting us at 04 227 5752 or via email at info@one52.ae.

Do I need an account to place an order?

If you are placing your order on our website, you need to create an account. Otherwise, you don't need to have an account with us.

Who do I contact for interior design and planning support?

Our team of specialists are more than happy to discuss your needs and provide guidance on what would work best in your space. Please contact us on 04 227 5752 or email us at info@one52.ae.

How can I cancel change my order?

Cancellation or changing an order is not allowed as we place the same order to our manufacturer.

How do I track my order?

Our team will keep you updated on the status of your order, tracking number is also available by request.

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